At Rancor Toys, we are committed to providing our customers with top-quality products and a seamless shopping experience. We understand that there may be situations where you may need to return or request a refund for your purchase. To ensure transparency and clarity, we have outlined our Return and Refund Policy below.
Return and Refund Within 7 Days of Product Delivery
We offer a hassle-free return and refund process for items purchased on our website. If you are not completely satisfied with your purchase or if you receive a defective or damaged product, you can initiate a return or request a refund within 7 days of receiving the product.
Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
– The product must be in its original packaging and in the same condition as when you received it.
– The product must not have been used, worn, or damaged by the customer.
– You must provide proof of purchase, such as your order number or receipt.
– Returns must be initiated within 7 days of the product’s delivery date.
Process for Returns and Refunds
If you meet the eligibility criteria, you can follow these steps to initiate a return or refund:
Contact our Customer Support Team: Please reach out to our customer support team by email or through the contact form on our website. Provide them with your order number and a detailed explanation of the reason for your return or refund request.
Return Authorisation: Once your request is approved, you will receive a return authorisation and instructions on how to return the product.
Ship the Product: Pack the product securely in its original packaging and ship it to the address provided by our customer support team. You are responsible for the shipping costs associated with the return.
Inspection and Processing: After we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will process your refund or replacement.
Replacement for Damaged Products During Shipping
If you receive a product that has been damaged during shipping, please follow the same process outlined above for returns and refunds. In the case of damaged products, we also offer the option of a replacement at no additional cost to you. Please inform our customer support team of your preference for a replacement when initiating your return request.
Refund Processing Time
Once your return is approved, we will process your refund within 7-10 business days. The exact time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
We strive to make the return and refund process as smooth as possible to ensure your satisfaction with your shopping experience at Rancor Toys. If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to assist you in any way we can. Thank you for choosing Rancor toys. We appreciate your trust in our products and services.
